Privacy Policy

Effective Date: August 08, 2025

Your-Customer (Pty) Ltd
(“Your-Customer”, “we”, “us”, or “our”)

We are committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information as a business architecture and AI-driven consultancy.

 

1. What Information We Collect

We may collect and process the following types of personal information:

• Contact Details: Full name, email address, phone number.
• Professional Information: Company name, job title, industry.
• Preferences: Communication preferences (e.g., newsletter opt-in).
• Usage Data: Cookies, IP address, browsing behavior (e.g., pages visited), collected via analytics tools like Google Analytics.
• Voluntary Data: Additional information you provide through forms, emails, or meetings (e.g., during consultations).

We collect this information when:

• You contact us via our website or email (info@your-customer.com).
• You sign up for consultations, newsletters, or AI-powered customer insights.
• We engage with you during sales, proposals, or service delivery.

 

2. How We Use Your Information

Your information may be used to:

• Deliver our services, respond to queries, or provide tailored AI-driven insights.
• Generate customer insights, reports, or service recommendations using proprietary algorithms.
• Enhance our website, marketing strategies, and service delivery based on usage data.
• Send relevant updates, news, or offers (with your prior consent, which you can withdraw).
• Comply with legal or regulatory obligations under POPIA or other South African laws.

We will not use your information for unintended purposes without your consent, unless required by law.

 

3. Sharing of Personal Information

We do not sell or share your personal information for commercial gain. We may share it with:

• Authorized Personnel: Our employees or contracted service providers (e.g., data analysts) under strict confidentiality agreements.
• Third Parties: Cloud-based tools (e.g., AWS, Azure, Google Cloud) or CRM platforms (e.g., Salesforce) for secure storage and communication, all compliant with POPIA and located in South Africa or jurisdictions with adequate data protection.
• Legal Entities: Regulatory bodies or law enforcement if mandated by law.

 

4. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Request updates or corrections to inaccurate data.
• Objection: Object to processing, including for direct marketing purposes.
• Complaint: Lodge a complaint with the Information Regulator of South Africa (inforeg@justice.gov.za).

To exercise these rights, contact us at info@your-customer.com.

 

5. Data Security

We implement robust technical and organizational measures to protect your information, including:

• Encryption: Data stored and transmitted using industry-standard encryption.
• Access Control: Restricted access to authorized personnel only.
• Monitoring: Regular security audits and system monitoring.

While no online system is entirely immune to breaches, we take all reasonable steps to mitigate risks and will notify you of any data breach affecting your rights, as required by POPIA.

 

6. Cookies & Tracking Technologies

Our website uses cookies and analytics tools (e.g., Google Analytics) to enhance user experience, track performance, and understand browsing behavior. You can manage or disable cookies via your browser settings. For more details, refer to our Cookie Policy (to be created if needed).

 

7. Data Retention

We retain your personal information only for the period necessary to fulfill the purposes outlined (e.g., service delivery, legal compliance) or as required by South African law, after which it is securely deleted or anonymized.

 

8. Changes to This Policy

This policy may be updated to reflect changes in our practices or legal requirements. All revisions will be posted on our website with an updated “Effective Date” at the top. We encourage you to review this policy periodically.

 

9. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact:  info@your-customer.com.